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Any proposed dates for intermediate courses for 2017? 😁📡 ... See MoreSee Less
Isabelle Phillips likes this
Bob GlasgowDoing the last one of this years training program. Then starting an advanced in January which takes us up to march. Then its break time as will have just completed 31 Saturdays of training. Will start up again in August/September when the intermediate course will take place. Hope Tha helps Bob16 hours ago
Steven DuffBrilliant, thanks Bob! About time I upgraded this foundation licence - I'll keep my eye open for dates, meanwhile get my head stuck in some books 👍😬16 hours ago · 1
Bob GlasgowWill let you know when the dates are out. It will be after the year now. Great you are thinking at long last upgrading. Cheers for the noo16 hours ago · 1
Fun with Broadband.
Last month I learned that fibre broadband has come to my village, so I thought that after several mis-fires, in trying to get connected, I'd give this a shot. It's been an adventure. Signed up and was promised a hub through the post. Turned up right on time, neatly packed and all the bits with it. So plug it in and get an error light on it. (and no broadband, not even the tiniest of bandwidth). So out with the instructions and read it all, right through. If all else fails, read the instructions right?
Unpug the phone, try this, try that, try a reset, try power down, try power up etc etc.. Still no broadband. Wait, there's a number to call. Call the number, and wake up someone in Pakistan or India (or wherever the call centre is). After successfully answering such questions as my name and address, we go through the same process as in the instructions. Still no broadband.
You need an engineer visit sir. Give me your mobile number to confirm by text.
Day 5. Text arrives, Engineer visit cancelled, have found a line fault.
Few days later: Another phone call to the call centre. Go through all the rigmarole, but still no broadband. "I'll book you an engineer visit". When he arrives, he says I have the wrong modem. Call the call centre and get the other type. OK...
So, back to India.... This time we ended up speaking different languages. Between my foreign accent and hers, we got nowhere. I'll send you another modem, your modem must be faulty. OK.
So wait a few more days and modem #2 turns up.
At this point go to the top of this story as it all repeats from trying the modem, and down to this point again. No broadband.
So, back to India: Yes sir, I can fix it... try rebooting the modem. Oh modem faulty, I send you another.
Wait three days and modem #3 turns up. Also nicely packed, but still not working. Try this, try standing on head. No broadband.
Back to India. Wait in queue another 50 minutes.
Yes, sir I can fix it, I'll send you an engineer.
When the engineer arrived, he says that I'm not connected to the "right type" of broadband, not fibre but the "old fashioned type". You need to call the call centre and get it sorted.
Back to India. Now each time I speak to someone, they have no knowledge of the case. Your case is closed, and all fixed, so I cannot see the records sir.
I'll escalate this case to our Wholesale department. (Oh I think, you have wholesale faults? And I thought I had an ordinary retail fault!)
So, meantime, not wanting to wait 50 mins, I tried the on-line chat system. That's interesting. Waiting on a screen instead of a voice. So, various sessions on the chat room and that results in a few more phonecalls from India, At least I don't wait for those calls, they call me! Yes sir I can fix it. Oh no, not another modem!
No, please try this and that, and then stand on your head with the socket... well so it seemed.
Well I need to send an engineer.
So, now next week we'll get engineer visit #3.
I had no luck reminding anyone that engineer #2 said that the problem is in cabinet No 31, not at our house.
So, maybe one day there will be broadband here, but not without a lot of effort, cost and inconvenience, and 15 phonecalls to India! ... See MoreSee Less
Paul McLarendepending where you antenna and phone line is get ready to say goodbye to 30m and maybe increased noise on 20m. Good luck getting Ofcom or BT to fix that.1 week ago
John InnesOMG, how to shoot ourselves in the foot over customer service, can't understand why any one of the people dealing with you didn't take complete personal responsibility for the issue and drive it to resolution instead of passing you from pillar to post, you shouldn't have to chase any of this, BT Broadband should be doing it for you as their customer. It sounds like the work needed to route your line through the fibre cabinet hasn't been done, goodness knows why not, this is bread and butter stuff.1 week ago · 1
Jim KeddieIt doesn't help that BT appear to have stopped engineer visits as standard for fttc install,I was lucky to be one of the last. Especially when you can be connected to the cabinet but too far from it for vdsl speeds.The cabinet here is 100yds from the exchange lol so not much fibre on my connection....1 week ago
Iain FinlaysonThis is all familiar , had internet problems since August at least 18 calls to India where you start at the beginning each 50 minute call, moving companies it may not be better but it will be cheaper1 week ago
Jim KeddieAt least Plusnet still has a UK call centre, that was a factor in going to them rather than BT. No LLU on the exchange so it's BT wholesale or nowt. There are 20gb data packages available today for £20 a month on 4g on EE and 02 so that might be a better option for some.1 week ago
Geoff CrowleyContinuing saga: Engineer visit No 3 booked for Tuesday - but no-one came, no notice, juts a no-show! So another 50 mins phonecall, then a 45 min "chat" on the website. I've figured that their chat system is a bit like our contest software. F1 is " I understand the pain you have gone though, but I'll do my very best to help you". F2 is "I'm looking into the issue and will be a few moments, please bear with me". F3 = "I'm going to do a line check", and so on. I've noticed that exactly the same words are used in responses - same enough to winder if Mohit, Sanjeev, Ravi, Dohu and the others are not just all the same computer? So now 5 weeks after ordering broadband, I'm no further ahead, 3 engineer visits, 17 phonecalls, 5 chat sessions, 3 email complaints, and still being billed for broadband not delivered. I think I'll take my screwdriver and pliers down to the cabinet and make to connection myself! To be continued.5 days ago · 2
Geoff CrowleyContunuing saga. Chat No 3, which is contact number 26 with BT on this topic: [08:52:51 AM] Hello. I'm Sraboni.Thanks for that information, I'll check it and get back to you in a moment. [08:53:06 AM] Sraboni: Hi you're through to Sraboni Singha, I'm just reading your question and bringing up your details, just give me a moment. [08:53:09 AM] Sraboni: I'm really sorry about that, let me see what I can do to help. [08:53:13 AM] Sraboni: Can you just confirm a few bits of information so I can look into your account please? • Are you the account holder? • Your full name? • Your account number? [08:53:15 AM] Geoff Crowley: I haven't given you any information yet, what did you mean? [08:53:38 AM] Geoff Crowley: Yes, Geoffrey Crowley, GB11293000 [08:53:54 AM] Sraboni: Thanks for that information. [08:53:57 AM] Sraboni: Can you tell me the BT telephone number you need help with? [08:54:12 AM] Geoff Crowley: 01506633411 [08:54:32 AM] Sraboni: Thank you [08:54:35 AM] Sraboni: What’s the best number to call you on? [08:54:50 AM] Geoff Crowley: That is my home number and I'm not at home now. [08:55:38 AM] Sraboni: Thank you, give me a moment while I bring up your details. [08:57:20 AM] Sraboni: Geoff, I can see the complaint is open on this fault [08:57:34 AM] Sraboni: may I kno w are you using wired or wireless connection? [08:58:18 AM] Geoff Crowley: wired [08:58:43 AM] Sraboni: okay, is the connection dropping? [08:59:20 AM] Geoff Crowley: have you read the notes on the complaint. [09:00:15 AM] Sraboni: I can see that you were not able to connect the broadband [09:00:24 AM] Geoff Crowley: never worked [09:00:45 AM] Sraboni: Please allow me some time to check the connection [09:03:03 AM] Sraboni: I am running some intrusive test on the line [09:03:09 AM] Sraboni: Please allow me some time [09:04:32 AM] Sraboni: Is the power light on the hub flashing orange? [09:05:27 AM] Geoff Crowley: orange flashing light [09:05:34 AM] Sraboni: okay [09:06:18 AM] Sraboni: Geoff , i can see there is some fault in the connection [09:06:50 AM] Sraboni: I will raise the case to our level 2 team and they will get back to you within next 24 hours [09:07:07 AM] Sraboni: Please let me know your preferred time to call you.3 [09:08:58 AM] Geoff Crowley: I have had three engineer visits, 2 engineers that didn't show up, 20 phonecalls three chats like this one, and all this has been going on for 8 weeks. I'm being charged for broadband that has never worked. I get silly suggestions like sending me a new hub (I now have three). [09:09:22 AM] Sraboni: Yes, i have already checked that [09:09:43 AM] Sraboni: and that is the reason I an raising this case to our secont level of support [09:09:47 AM] Geoff Crowley: I have been told that the case gets escalated to somewhere , but I don't believe it has been, I think it just gets closed hoping it will go away [09:10:03 AM] Sraboni: as they are the best person who can help you with this fault [09:10:07 AM] Geoff Crowley: It has been raised to the second level three times with no effect. [09:10:23 AM] Geoff Crowley: they are not capable to resolve the situation. [09:10:36 AM] Sraboni: I am really sorry for that. Please give me one chance to help you with this [09:11:03 AM] Sraboni: I will escalate this chat to my supervisor [09:11:10 AM] Geoff Crowley: BT have had 25 chances to resolve this so far (I'm counting). Why do you think the 26th chance will have a better chance of success? [09:11:22 AM] Sraboni: Before that please help me with your preferred time to call you tomorrow [09:11:49 AM] Geoff Crowley: Tomorrow I am out until about 1500, but will be home after that. [09:12:14 AM] Sraboni: Geoff, I agree that you had bad experience before but all are not same. [09:12:42 AM] Geoff Crowley: But I don't want another call from someone who starts from the beginning of the whole story again, who doesn't read ALL the history that you should be keeping of these communications on the issue. [09:12:45 AM] Sraboni: You will receive a call tomorrow between 16:00 and 18:00 from our level 2 team [09:13:12 AM] Geoff Crowley: I've had three unsuccessful level 2 team contacts [09:13:19 AM] Sraboni: You do not have to repeat anything, as I will mention all the details on my notes [09:13:44 AM] Sraboni: Please do receive the call and I hope itt will be sorted soon [09:14:26 AM] Geoff Crowley: I don't think that your people keep good notes on the system that you surely must have for this (CRM or something). Engineers say one thing others contradict that. The problem according to the last engineer is that I'm not even connected in the cabinet. [09:15:24 AM] Geoff Crowley: I have no sensible method of making contact, especially with someone who is actually in the country, to get some resolution. [09:15:30 AM] Sraboni: Okay, I will definitely mention this on my notes [09:15:44 AM] Geoff Crowley: thank you [09:16:07 AM] Geoff Crowley: I understand you can email the transcript of this chat? [09:16:56 AM] Sraboni: I am transferring this chat to my supervisor as you are not happy with the service. You will receive the call tomorrow and I hope you will be happy with our service this time. My supervisor will send you the chat transcript once the chat is over [09:17:26 AM] Geoff Crowley: thankyou [09:17:45 AM] Hello. I'm Mohammed Imran.Thanks for that information, I'll check it and get back to you in a moment. [09:17:46 AM] 'Sraboni' disconnected ('Participant Left'). [09:20:18 AM] Geoff Crowley: 09:20 [09:20:34 AM] Mohammed Imran: Hi Geoff [09:20:46 AM] Geoff Crowley: Hello [09:20:57 AM] Mohammed Imran: Am the available supervisor. Am so sorry for the trouble and apologise for the inconvenience caused. [09:21:25 AM] Mohammed Imran: Once the chat ends, I will surely e-mail you the transcript. [09:21:51 AM] Geoff Crowley: In October I signed up for broadband, recently become available where I live, and I have had about 26 contacts trying to get this working. [09:22:46 AM] Geoff Crowley: Most contacts it is obvious that the person with whom I deal has not read any notes made by a previous person. [09:23:52 AM] Mohammed Imran: I can certainly understand the situation Geoff, I have checked the details and the issue has been raised to the level 2 broadband team for further investigation. [09:24:55 AM] Geoff Crowley: I've been told that its raised to level 2 three times previously. [09:27:36 AM] Mohammed Imran: Yes Geoff, I understand that it has already been raised earlier. All details have been updated and we have also informed the complaint handler about the same. [09:28:12 AM] Geoff Crowley: so what next? [09:28:41 AM] Mohammed Imran: I would like you to please wait for the call from the level 2 team tomorrow. [09:29:31 AM] Geoff Crowley: OK I'll do that [09:29:42 AM] Mohammed Imran: Thank you Geoff [09:32:12 AM] Geoff Crowley: please send the transcript, and thanks for your efforts today. [09:32:17 AM] Mohammed Imran: You can end the chat now, I will e-mail the transcript [12:00:00 AM] Mohammed Imran: Thank you3 days ago · 1
Geoff CrowleyContinued: Webchat No 5 and phonecall No 24 had. Issue "excalated" to level 2 for the 4th time, and engineer visit No 4 scheduled, then unscheduled. Arranged a callback "after 1700", so came home to answerphone message times 1400. Call No 24 was about to start from scratch, so I asked:" do you have no notes on this case made by your colleagues?". "Ah, yes, lots of them". Now scheduled to get call number 25 on Monday.18 hours ago · 1
CHRISTMAS CLUB NIGHT THIS FRIDAY – 2nd December 19:00 til late
First ever QSO! ... See MoreSee Less